Information We Collect
When you submit a technical inspection request or contact our engineering team through our website or direct phone channels, we collect only the necessary details required to evaluate and deliver HVAC, cooling, ventilation, and air quality engineering services in the UAE.
- Contact Information: Your name, phone number, WhatsApp contact, and email address.
- Property & Inspection Details: Property type (Private Villa, Commercial Building, Dining Venue, Office Space), geographical location/Emirate, and reported symptoms (e.g., cooling degradation, duct odor, thermal imbalance).
- Service Records: Logs of engineering diagnostics, site assessments, and active maintenance service agreements.
Purpose of Collection
We use collected information strictly to process technical inquiries, dispatch qualified engineering personnel, and execute climate engineering commitments.
- Evaluating property requirements and scheduling on-site engineering diagnostic inspections.
- Providing technical quotations, maintenance reports, and post-service verification logs.
- Delivering priority emergency support for clients with active maintenance agreements.
- Maintaining essential compliance and accounting records as mandated by UAE legal regulations.
Data Protection & Security
We implement comprehensive technical, physical, and organizational safeguards to ensure your information remains strictly confidential and protected against unauthorized access, disclosure, or alteration.
All website communications operate over encrypted HTTPS (TLS) connections. Technical floorplans, property access details, and system schematics submitted for service preparation are handled confidentially by authorized engineers only.
Retention & Disclosure
We do not sell, rent, trade, or commercialize your personal information to any third parties. Your data is accessed exclusively by authorized internal staff and technicians directly involved in your service.
Personal and service records are retained only for the duration required to complete engineering projects, honor statutory warranty obligations, and fulfill accounting requirements under UAE federal laws.
Your Privacy Rights
Under applicable UAE Data Protection Legislation (Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection), you maintain key rights regarding your stored data:
- Access: Request details of personal contact information maintained on file.
- Rectification: Request prompt corrections to outdated or incomplete contact and property details.
- Erasure: Request the deletion of your personal records, subject to statutory tax, legal, or warranty requirements.
Official Contacts
If you have any questions regarding this Privacy Policy, wish to update your records, or exercise your data rights, please contact our administrative team: